System Status

Welcome to our system status page. This page is updated with any planned maintenance or current system issues. Please check this page before contacting customer services.

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Current System Status

Mail Server SSL Warnings for Users

17:13 29/04/2021

Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. This can be found in your control panel.

Alternatively, you can add an exception to the SSL Certificate via Keychain.

Planned System Maintenance

Managed VPS reboots

20:00 24/05/2021

In order to apply security updates we will be rebooting all managed vps starting at 20:00 on the 24/05/21.

Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.

Shared webhosting maintenance

20:00 19/05/2021

We will be performing some maintenance to apply updates on the shared webhosting platform. During this time websites on the platform will be down for a maximum of around 30 minutes while the maintenance is carried out.